Terms and Conditions – Share Wheelss

Thank you for choosing ShareWheelss! The following Terms & Conditions (referred to as “Terms”) outline your legal rights and responsibilities while using the ShareWheelss website, www.sharewheelss.com (referred to as “Website”), and all ShareWheelss franchise locations (referred to as “Franchisee”)

Fee Policy

1) Two-Wheeler Return Policy:

The two-wheeler must be returned at the specified date and time mentioned on the website or invoice copy. A delay of more than 15 minutes without notifying the Sharewheelss executive will result in a penalty.

2) Trip Extension Requests:

Trip extension requests must be made at least 1 hour before the scheduled drop-off time. These requests can be made to the Sharewheelss executive or franchisee over the phone or online. The extension will be confirmed or denied based on bike availability. If the extension is denied and the customer does not return the bike, a late drop penalty will be applied as follows:

Weekdays (Monday to Friday): INR 100/- per hour will be charged (Valid until store timings).
Weekends (Saturday & Sunday): Full day booking chargeswill apply (Valid until store timings).

3) Lending the Two-Wheeler:

The customer is not authorized to lend the two-wheeler to anyone without first informing the Sharewheelss authority. If this happens, Sharewheelss will require verification of the additional rider’s documents before the trip begins.

4) Helmet Damage:

If the helmet is damaged, the customer is liable to pay a fine as per the vendor’s assessment.

5) Damage to the Two-Wheeler:

In case of damage to the two-wheeler due to an accident, mishandling, or carelessness, the franchise owner or Sharewheelss executive will calculate appropriate charges. The customer will be liable to pay these charges along with the daily rental until the bike is ready for renting again.

6) Theft Policy:

In case of theft, the customer is responsible for paying the full market value of the two-wheeler.

7) Engine Fault or Failure:

In case of engine issues, the customer must contact the Sharewheelss field executive or franchisee before arranging for any repairs. The original printed invoice is required for claiming reimbursement for any repairs.

8) Cancellation and Refunds:

For cancellations or refunds, it typically takes 7-10 business days for the refunded amount to be reflected in your bank account.

General Terms and Conditions

1) Age Requirement:

The rider must be 18 years or older to rent a bike. If the rider is under the stipulated age, the booking will be cancel without a refund.

2) Document Verification:

Before the ride, the following documents need to be verified in original for each rider:

Driving License
Passport, Election Card, or Aadhaar Card (any one of these).

3) Booking Availability:

Two-wheeler bookings are subject to availability. sharewheelss reserves the right to cancel any booking if necessary.

4) Traffic Rules Compliance:

Riders are required to respect and follow traffic rules. Any fines (Challans) resulting from rider negligence must be paid in full to the penalizing authority.

5) Prohibition of Alcohol/Drug Influence:

Driving under the influence of alcohol or drugs is strictly prohibited. sharewheelss will not be responsible for any accidents or their consequences in such cases, and the customer will be liable for all damages to the vendor.

6) Bike Drop Location:

Customers must return the bike to the same location from where it was picked up. No requests for changing the drop-off location will be accommodated.

7) Trip Extensions:

If a customer anticipates being late for the drop-off, they must contact the field executive or customer care to request a trip extension. Extensions are subject to availability.

8) Booking Confirmation:

Once a booking is confirmed, the pick-up date, time, and location cannot be changed.

9) Check-in and Check-out Timings:

Strict check-in (9:00 AM) and check-out (9:00 PM) timings must be followed.

10) Kilo meter Limits Based on Booking Type:

To ensure proper vehicle maintenance and a good experience for the next customer, there are kilo meter limits based on your booking type:

Hourly: 20 Kms
6 Hours: 70 Kms
1 Day: 160 Kms
2 Days: 320 Kms
3 Days: 450 Kms
4 Days: 560Kms
5 Days: 640Kms
6 Days: 760 Kms
7 Days: 820 Kms
10 Days: 1200 Kms
15 Days: 1800 Kms
20 Days: 2000 Kms
30 Days: 2550 Kms

If the kilo meter limit for your booking is exceeded, an additional charge starting from INR 5 per kilo meter will apply (please confirm with the store executive).

Booking Cancellation

1) Cancellation Charges:

Cancellation charges are applicable as per the following conditions:

2) Cancellation within 0-24 Hours Before Trip Start:

If the cancellation is made 0-24 hours before the trip start, the entire amount paid by the customer will be charged as a cancellation fee. No refund will be issued for such cancellations.

3) Cancellation More Than 24 Hours Before Trip Start:

If the cancellation is made more than 24 hours before the trip start, 20% of the amount paid will be deducted as a cancellation fee, and the remaining 80% will be refunded. The refunded amount will reflect in the customer’s bank account within 7-10 business days.

4) Cancellation by Sharewheelss:

If Sharewheelss cancels a booking due to non-availability of the vehicle, a full refund will be initiated. The refunded amount will reflect in the customer’s bank account within 7-10 business days.

5) No Refund for Post-Payment Cancellations:

Once an advance payment is made, no refund will be provided for cancellations.

6) Authority to Cancel:

Sharewheelss reserves the complete authority to cancel any booking without prior notice.

Penalties & Fees

1) Outstation Travel Permission:

Prior permission is required to take the vehicle outside Pune district or Pune city (within Maharashtra state only).
An additional fee of INR 500 will be charged for taking the vehicle to nearby hill stations. This helps ensure our vehicles remain well-maintained.

2) Over-speeding Penalty:

A penalty of INR 200 will be charged for each instance of exceeding the speed limit. The speed limits based on vehicle CC are as follows:

Below 110 CC: Max. Speed Limit: 70 KMPH
110 to 149 CC: Max. Speed Limit: 70 KMPH
150 to 200 CC: Max. Speed Limit: 75 KMPH
Above 200 CC: Max. Speed Limit: 90 KMPH

3) Daily Kilo meter Limit:

The kilo meter limit for the bike is defined by the number of days you’re booking the bike

1 Day: 160 KMs
2 Days: 320 KMs
3 Days: 450 KMs
4 Days: 560 KMs
5 Days: 640 KMs
6 Days: 760KMs
7 Days: 820 KMs
10 Days: 1200 KMs
15 Days: 1800 KMs
20 Days: 2000 KMs
30 Days: 2500 KMs

(Note: The above KM limits are defined for standard booking durations. For any other duration not listed, the limit will be calculated on a pro-rata basis and communicated to the rider before the start of the trip.)

If the rider exceeds the specified KM limits for their booking, the following extra charges will apply:

Below 110 CC: INR 5 per KM
110 to 149 CC: INR 6 per KM
150 to 200 CC: INR 8 per KM
Above 200 CC: INR 10 per KM

Platform Terms of Use

These Terms of Use (“Terms”) apply to users’ (“user/your”) access to and use of the ShareWheelss bike rental service (“Service”). The Service is operated by [ShareWheelss], along with its subsidiaries, licensees, and affiliated companies (collectively, “ShareWheelss/We”).

By using the Service, you agree to be bound by these Terms, which may be updated from time to time. If you do not agree to these Terms, do not book, rent, or take possession of any ShareWheelss vehicles (“Vehicle(s)”) or use the Service. These Terms are a legal contract between you and ShareWheelss, so it is important that you review them carefully before using the Service. These Terms do not intend to alter or limit the terms of any other agreement you may have with ShareWheelss, including the privacy policy (“Privacy Policy”).

1) Agreement to Terms

These Terms of Use constitute a legally binding agreement between you, whether personally or on behalf of an entity (“User” or “Rider”), and ShareWheelss, concerning your access to and use of the ShareWheelss website and any other media form, media channel, or platform related or connected to it.
If you do not agree with all of these Terms and Conditions, you are expressly prohibited from using the website and must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the website from time to time are hereby expressly incorporated by reference. We reserve the right, at our sole discretion, to make changes or modifications to these Terms of Use.
The information provided on the website is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement in that jurisdiction.
Users must provide their financial data and details only after agreeing to these Terms of Use.

2) Responsible Use

By using the ShareWheelss website, you represent and warrant that:
- All registration information you submit will be true, accurate, current, and complete;
- You will maintain the accuracy of such information and promptly update it as necessary;
- You have the legal capacity and agree to comply with these Terms of Use;
- You are not a minor in the jurisdiction in which you reside;
- You will not access the website through automated or non-human means, whether through a bot, script, or otherwise;
- You will not use the website for any illegal or unauthorized purpose; and
- Your use of the website will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).
You are responsible for maintaining the confidentiality of any login information associated with your account used to access ShareWheelss. Consequently, you are responsible for all activities that occur under your account.
Accessing (or attempting to access) ShareWheelss by any means other than those provided is strictly prohibited. You specifically agree not to access (or attempt to access) ShareWheelss through any automated, unethical, or unconventional means.
ShareWheelss does not screen or censor the customers who register on or access the platform. You assume all risks associated with dealing with other users you come in contact with through the website. You agree to use ShareWheelss only for lawful purposes without infringing on the rights or restricting the use of this platform by any third party.
You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, and you may incur criminal or civil liability.
You represent and warrant that you will at all times respect and follow all traffic rules and regulations, and you shall be solely liable for any fines or penalties issued by the relevant authority during your possession of the bike.
You further represent and warrant that you will not ride the bike under the influence of alcohol or drugs, as this is strictly prohibited by authorities. ShareWheelss shall not be liable for any incidents that occur during your possession of the bike; you will be solely responsible for all damages incurred during that period.
You agree not to further rent or lend the bike or two-wheeler to any other person without obtaining prior approval from ShareWheelss or the Franchisee.

3) Account Terms and Service Booking for ShareWheelss

To book a bike on rent through the ShareWheelss website, you are required to register an account by providing necessary details such as your personal identification information. You agree to keep your User ID and password confidential and will be responsible for all activities conducted through your account. ShareWheelss reserves the right to remove, reclaim, or change a username if deemed inappropriate, obscene, or objectionable at our sole discretion.
To complete your account registration or facilitate service delivery, you must provide us with your full legal name, address, phone number, a valid email address, area pin code, a copy of your driving license, Aadhaar card, and any other required information.
You acknowledge that ShareWheelss will use the email address you provide during account registration as the primary means of communication (“Primary Email Address”). You are responsible for monitoring this email address, and it must be capable of both sending and receiving messages. Only communications from your Primary Email Address will be authenticated.
ShareWheelss allows users to book bikes on rent through its website. Upon booking request acceptance, ShareWheelss, subject to the terms and conditions, will facilitate bike rental services through onboarded vendors. ShareWheelss is an online platform that connects users with vendors and service providers but does not own or rent bikes directly.
We reserve the right to refuse services on our website at our sole discretion to anyone, for any reason, at any time.
A booking confirmation or notification will typically be sent via email within 24 hours of your booking request. If you do not receive a confirmation, please contact us immediately via our “Contact Us” page or by emailing us.
You agree that you must be at least 18 years old to rent a bike through ShareWheelss. If you are underage, your booking will be canceled.
Bikes rented through ShareWheelss must be returned at the specified date, time, and location stated in the booking terms. A delay of more than 15 minutes without informing ShareWheelss or the franchisee may result in a penalty.
In case of any damage to the rented bike due to an accident, mishandling, or carelessness, appropriate charges will be calculated by the franchisee or ShareWheelss, and you will be liable to pay the charges, along with the daily rental until the bike is ready for rent again. In the event of theft or loss, you are responsible for paying the full market value of the bike.
If the bike’s engine fails while in your possession, you must contact ShareWheelss or the franchisee before proceeding with repairs. An original printed invoice will be required to claim reimbursement.
If you wish to extend your rental time, a request must be made at least one hour before the scheduled drop-off time via the ShareWheelss website or by contacting the franchisee. The request may be confirmed or denied based on bike availability. If the extension is denied and the bike is not returned on time, penalty charges will apply.
You agree to pay any applicable rental charges if your trip extension request is accepted by ShareWheelss or the franchisee.

4) User’s Agreement with Franchisee – ShareWheelss

The rider agrees and acknowledges that they will be bound by the terms and conditions of the “User’s Agreement for Rental Bike,” which must be signed when picking up the rental two-wheeler from the Franchisee’s location.
The rider further agrees to adhere to all directions and terms provided by the Franchisee when taking possession of the rental two-wheeler booked through the ShareWheelss website.
In the event of any breach of this Agreement or the “User’s Agreement for Rental Bike,” the rider will be solely responsible. Neither ShareWheelss nor the Franchisee will be held liable for any breach of terms by the rider.

5) Price and Payment for ShareWheelss

When you make a booking request for bike rentals on the ShareWheelss website, you agree to pay the specific amount reflected on the relevant page of the website. The final amount for the bike rental services you booked will be shown to you immediately before completing the payment.
You agree to provide accurate, complete, and current account information for all service bookings made via the ShareWheelss website. You also agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, to ensure your transaction is successfully processed. Payments are handled through an online billing account for bookings made via the website.
GST and other applicable taxes will be added to the booking price as required. We reserve the right to change prices at any time. All payments shall be made in INR for bookings in India, or in the relevant currency for international bookings.
Certain services offered by ShareWheelss may be eligible for business purchases. Upon booking such services, you may be able to avail the benefits of the GST input tax credit. At your request, a Tax Invoice containing the GSTIN provided by you will be issued by the franchisee(s) offering these services through ShareWheelss.
You agree to pay all charges at the prices in effect at the time of your booking and authorize us to charge your selected payment provider for the amount due at the time of booking.
We accept various forms of payment, including Debit Cards, Credit Cards, Net Banking, NEFT, and UPI, through third-party payment gateways. By using the services, you also agree to the terms and conditions of these third-party providers.

6) Booking Cancellation & Refund – ShareWheelss

If you attempt to cancel a service booking, applicable cancellation charges will apply as per the following conditions.
If you cancel your bike rental service within 0-24 hours before the start of your booking, the entire booking amount will be charged as a cancellation fee. No refund will be provided for such cancellations.
If you cancel your bike rental service more than 24 hours before the start of your booking, 20% of the total booking amount will be charged as a cancellation fee, and the remaining 80% will be refunded.
If ShareWheelss cancels the booking due to bike unavailability, a full refund will be provided. However, no refund will be given for cancellations after the advance payment.
We reserve the right to reject or cancel a booking for any reason, including errors or omissions in the information provided. If this occurs after payment, we will issue a full refund for the bike rental booking.
Refunds processed by ShareWheelss may take 1-2 billing cycles to appear in your account or on your credit card statement, depending on your bank or credit card company. You will be notified via email once your refund has been processed.

7) Contribution License

You agree that we may access, store, process, and use any information and personal data you provide in accordance with the terms of our Privacy Policy and your choices (including settings). By submitting suggestions or feedback regarding the website, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not claim ownership over your contributions. You retain full ownership of all your contributions, including any intellectual property rights or proprietary rights associated with them. We are not responsible for any statements or representations made by you in your contributions on the website. You are solely responsible for your contributions, and you expressly agree to release us from any liability and refrain from legal action regarding your contributions.

8) Submissions and Feedback

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the ShareWheelss website (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We will own exclusive rights, including all intellectual property rights, and will be entitled to use and distribute these Submissions for any lawful purpose, whether commercial or otherwise, without acknowledgment or compensation to you. By submitting, you waive all moral rights and warrant that your Submissions are original or that you have the rights to submit them. You agree that there will be no recourse against us for any alleged or actual infringement of any proprietary rights in your Submissions.

9) Privacy Policy

We care about data privacy and security. By using the ShareWheelss website, you agree to be bound by our Privacy Policy, which is available on our site and in accordance with these Terms of Use. Please be advised that the website is hosted in India. If you access the website from any other region of the world with laws governing personal data collection, use, or disclosure that differ from the applicable laws in India, then by continuing to use the website, you are transferring your data to India, and you agree to have your data transferred to and processed in India.

10) Term and Termination of Use

These Terms and Conditions shall remain in full force and effect while you use the website and make a service booking on ShareWheelss. Without limiting any other provision of these Terms and Conditions, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the website (including blocking certain IP addresses) to any person for any reason or for no reason, including, without limitation, for breach of any representation, warranty, or covenant contained in these Terms of Use or of any applicable law or regulation. We may terminate your use or participation in the website or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of that third party.

11) Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the ShareWheelss website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our website. We also reserve the right to modify or discontinue all or part of the website without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the website.
We cannot guarantee that the website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the website, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the website at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the website during any downtime or discontinuance of the website.

12) Intellectual Property Rights

Unless otherwise indicated, the ShareWheelss website is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of India, international copyright laws, and international conventions. The Content and the Marks are provided on the website “AS IS” for your information and personal use only.
Provided that you are eligible to use the website, you are granted a limited license to access and use the website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the website, the Content, and the Marks.

13) Limitation of Liability

In no event shall we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the website or making a purchase, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising.

14) Limitations of Warranties

By using ShareWheelss, you understand and agree that all services we provide are “as is” and “as available.” This means that we do not represent or warrant to you that your use of services will be uninterrupted or error-free, that ShareWheelss will review the information and services delivered through the website for accuracy, or that it will preserve or maintain any such information or services without loss.
ShareWheelss shall not be liable for delays, interruptions, service failures, or other problems inherent in the use of the internet and electronic communications or other systems outside the reasonable control of ShareWheelss.

15) Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the website; (2) breach of these Terms and Conditions; (3) any breach of your representations and warranties set forth in these Terms and Conditions; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the website with whom you connected via the website.

16) User Data

We will maintain certain data that you transmit to the website for the purpose of managing the performance of our services, as well as data relating to your use of the website. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the website, including your user ID and password. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

17) Electronic Communications and Transactions

Visiting the website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the website satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the website.

18) Spam Policy

You are strictly prohibited from using the website or any of ShareWheelss’ information for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

19) Governing Law

These Terms shall be governed by and defined following the laws of India. ShareWheelss and you irrevocably consent that the courts at Pune, Maharashtra shall have exclusive jurisdiction to resolve any dispute that may arise in connection with these terms.

20) Dispute Resolution

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms and Conditions, the parties agree to first attempt to negotiate any dispute through mutual discussion before initiating arbitration.
If the dispute arising out of or in connection with this contract is not resolved through mutual discussion, it shall be referred to an arbitrator following the procedure mentioned in the Arbitration and Conciliation Act, 1996. The number of arbitrators shall be one (1). The seat, or legal place, of arbitration shall be Pune, Maharashtra, India. The language to be used in the arbitral proceedings shall be English.

21) Entire Agreement

The Terms and Conditions, including the documents incorporated by reference, constitute the entire agreement between you and ShareWheelss and govern your use of the website and services, superseding any prior agreements between you and ShareWheelss (including any previous versions of the Terms of Service).
The failure of ShareWheelss to exercise or enforce any right or provision of the Terms and Conditions will not constitute a waiver of such right or provision.

22) Contact Us

Any notices or communications required or permitted under these terms and conditions shall be deemed duly served if (a) delivered in person; (b) sent by registered or certified mail, return receipt requested; or (c) emailed to the address below:

Near D Mart, Karve Nagar, Pune, Maharashtra – 411052
info@sharewheelss.com
MR Enterprises

To raise an inquiry or complaint, you may use the email address provided above. The standard response time for inquiries is forty-eight (48) hours.

You may also raise an inquiry through WhatsApp or by calling the mobile number +918390083944, between 9:00 AM and 9:00 PM, Monday to Saturday.